KPKTUTORING CANCELLATION POLICY

Cancellation Policy - 72 Hours

Please note that lessons cancelled with less than 72 hours' notice are liable to be charged at the tutor's discretion. When making changes or cancellations to the agreed tutoring schedule please liaise with the tutor directly via the WhatsApp Group or WhatsApp Direct Message or Email.

The client/student needs to confirm the cancellation of session/s in writing using the WhatsApp Group or WhatsApp Direct Message or Email. The session/s must be confirmed as either ‘CANCELLED (72hrs)’ or ‘CANCELLED WITH NOTICE’ by the tutor with a confirmation message that includes the session/s date and time from the tutor’s digital diary. Please note that any verbal cancellation of session by the client/student must be followed up with a written confirmation via WhatsApp Group or WhatsApp Direct Message or Email.

To ensure consistency of tutoring sessions a maximum of 1 session can be cancelled outside of the 72-hour cancellation period with the expectation of transferring the sessions payment to the following month.

Online Sessions

If sessions are taking place over Zoom, Skype, FaceTime or WhatsApp Video the same cancellation policy applies. Please also note that if the student does not arrive within 30 minutes of the session starting and has not responded to any form of communication from the tutor, the tutor reserves the right to consider this lesson cancelled and the session will be charged at the full rate.

Half Term/Holiday Sessions

All Half Term (Autumn, Spring and Summer) and Easter Holiday sessions are booked in advance. Should the client cancel any booked sessions during any Half Term or Easter Holiday the tutor reserves the right to charge the full hourly rate for all cancelled sessions and not roll over the cost to future sessions.

The KPKtutoring Summer Programme comes into effect on July 1 (till August 31) - this means any sessions booked and paid for during this period will not fall under the same cancellation policy as the rest of the year. Any sessions cancelled after payment is received will not be rolled over or refunded.

Tutor Cancelling Sessions

If the tutor needs to cancel the scheduled sessions within the 72-hour period, unless otherwise stated or agreed, there will be no charge.

Discontinuing All Tuition

Should the client/student wish to discontinue all tuition with the tutor, the client/student must inform the tutor with at least two weeks’ notice. If the client/student stops responding to all forms of communication with the tutor for two weeks and does not clearly state they would like to end all sessions, the tutor reserves the right to discontinue all tuition with the client/student immediately.

If the client/student, after informing the tutor with notice, would like to start tuition again with the tutor, the client/student will need to be re-assessed to update any changes in circumstances or changes in goals. This 30 minute assessment will be charged at the half the full rate and the client/student will need to sign a new KPKtutoring Agreement. Please note that the latest rates will apply with any new agreement.